Transparency &
Trust
Access our policies, terms, and support resources. We believe in clear communication and protecting both our guests and hosts with comprehensive guidelines.
Our Policies
Clear and comprehensive policies that protect your interests and ensure a seamless experience on our platform.
Privacy Policy
Learn how we collect, use, and protect your personal information.
Terms of Service
The rules and guidelines for using the OnsStay platform.
Cancellation Policy
Understand our flexible cancellation tiers and refund eligibility.
Refund Policy
Details on refund processing, timelines, and methods.
Cookie Policy
Information about cookies and tracking technologies.
Resources & Guides
Everything you need to know about using OnsStay, from getting started to understanding our protection programs.
Need Assistance?
Our dedicated support team is available to help you with any questions about our policies, your bookings, or any other concerns.