Contact & Support
We're here to help. Reach out to our team for assistance with bookings, policies, or any questions.
Response Time Commitments
| Priority Level | Response Time | Examples |
|---|---|---|
| Critical | < 1 hour | Safety emergencies, lockouts, payment failures |
| Urgent | < 4 hours | Booking issues, property problems during stay |
| Standard | < 24 hours | General inquiries, policy questions, feedback |
| Low | < 48 hours | Feature requests, suggestions, non-urgent matters |
Specialized Support Channels
Host Support
Dedicated support for property owners and managers
For listing issues, payouts, and host-specific inquiries
Emergency Support
24/7 support for urgent safety and security matters
Available 24/7 for emergencies
Legal & Privacy
For legal inquiries and data privacy requests
Response within 5 business days
Business Partnerships
For business inquiries and partnership opportunities
For corporate bookings, API access, and collaborations
Our Office
Address
OnsStay Vacation Homes LLC
Business Bay
Dubai, United Arab Emirates
Office Hours
Sunday - Thursday: 9:00 AM - 6:00 PM
Friday - Saturday: Closed
(UAE Time, GMT+4)
Before You Visit
Our office is primarily for administrative purposes. For the fastest resolution of your inquiry, we recommend contacting us via email or phone.
If you need to visit in person, please schedule an appointment by emailing [email protected].
Looking for Quick Answers?
Check our User Guide for frequently asked questions and step-by-step instructions.
View User Guide