Host Protection Program
Peace of mind for every booking. Our comprehensive protection program covers up to AED 35,000 in property damage.
AED 35,000
Maximum Coverage Per Booking
What's Covered
Covered
- Physical damage to property and furnishings
- Damage to appliances and electronics
- Broken or damaged fixtures
- Stains and damage to carpets/upholstery
- Missing items (with documentation)
- Deep cleaning beyond normal wear
Not Covered
- Normal wear and tear
- Pre-existing damage
- Cash, jewelry, or valuables
- Damage from natural disasters
- Intentional damage by host
- Damage exceeding AED 35,000
How to File a Claim
1
Document
Take photos and videos of all damage within 24 hours of guest checkout
2
Report
Submit a claim through the Resolution Center within 14 days
3
Review
Our team reviews your claim and contacts the guest for their response
4
Resolution
Receive compensation within 5-10 business days of claim approval
Claim Requirements
To ensure your claim is processed efficiently, please provide:
- Photo/Video Evidence: Clear documentation of all damage, taken within 24 hours of checkout
- Pre-Stay Documentation: Photos showing the condition before the guest's arrival (recommended to take before every booking)
- Cost Estimates: Quotes or receipts for repair/replacement costs
- Inventory List: Documentation of missing items with original purchase receipts if available
- Communication Records: Any relevant messages with the guest about the damage
Important Deadlines
- Document damage: Within 24 hours of guest checkout
- Submit claim: Within 14 days of checkout
- Provide additional documentation: Within 7 days of request
Additional Host Benefits
24/7 Host Support
Dedicated support line for hosts with priority response for urgent issues.
Guest Screening
All guests undergo identity verification before booking confirmation.
Secure Payments
Guaranteed payouts within 24 hours of guest check-in.
Need to File a Claim?
Our host support team is ready to assist you with damage claims and any hosting concerns.