Question 1

How do I book a holiday home on OnsStay?

Accepted Answer

Browse our collection of verified properties, select your dates and number of guests, and complete your booking securely. You can pay in full or use Tamara to split into 4 interest-free payments.

Question 2

What is the cancellation policy?

Accepted Answer

OnsStay offers flexible, moderate, and strict cancellation tiers. Flexible allows free cancellation up to 24 hours before check-in. Check our cancellation policy page for full details.

Question 3

Is OnsStay licensed in Dubai?

Accepted Answer

Yes, OnsStay is licensed by the Dubai Department of Economy and Tourism (DET). All properties listed on our platform are verified and comply with DTCM regulations.

Question 4

What host protection does OnsStay offer?

Accepted Answer

OnsStay provides AED 35,000 damage protection for hosts on every booking, covering property damage, theft, and liability claims.

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